How to cancel TMates
TMates' cancellation steps, notice period and refund terms, from its own pages on October 25, 2026, and what you're still charged afterwards.
The steps
- TMates says you can cancel anytime; its terms say you can end your account by emailing TMates.
- Contact support@tmates.com or call +1 (833) 359-8332.
- Notice needed
- None stated
- Prepaid or multi-month plans
- Not stated
- Refunds
- Full refund before the medical team reviews your history, or if you don't qualify. No refund once you qualify and a prescription has been sent to a pharmacy; payment plans stay in place if a refund isn't approved.
- Contact
- support@tmates.com, +1 (833) 359-8332
- How it bills
- Plans are shown as a single total for 1, 3, 6 or 12 months. The page doesn't say how renewals are billed.
Before you cancel
- Find the next charge date. TMates doesn't publish a notice period, so cancel well before it. A request after that date usually means one more cycle is billed.
- Check what you've prepaid. Not stated
- Save your records. Download your lab results and prescription details from the portal before your access ends.
- Watch the next statement. Make sure the membership and any medication subscription have both stopped.
What injectable testosterone costs at other providers
- PeterMD: from $79 a month$79 a month on the 12-month plan ($948 upfront), $109 on 6 months ($654 upfront), or $139 billed monthly. The monthly plan's checkout charges the first two months together ($278). read Oct 23, 2026
- Joi + Blokes: from $99 a monthTRT plans: $149 a month on a 3-month Flex plan ($447 upfront), $129 a month on a 6-month plan ($774 upfront), or $99 a month on a 12-month plan ($1,188 upfront). Joi + Blokes says the subscription includes medication, clinician consults and follow-up labs. Injections are the default; capsules and creams are also offered. read Oct 25, 2026
- MangoRx: from $99 a monthCompounded testosterone cypionate injections, all inclusive, starting at $99 a month, with labs, provider visits, medication and shipping included. read Oct 25, 2026
- Maximus: from $99.99 a month$99.99 a month on the 6-month plan, $149.99 on 3 months, $199.99 month to month. New customers on the 6-month plan pay $49.99 for the first month. read Oct 23, 2026
Every provider's prices, lowest first
If your prescriber has never seen you in person: the DEA's temporary telemedicine rule ends on December 31, 2026. What happens if it isn't replaced in time
Questions about canceling TMates
How do I cancel TMates?
TMates says you can cancel anytime; its terms say you can end your account by emailing TMates. Contact support@tmates.com or call +1 (833) 359-8332.
How much notice does TMates need?
None stated.
Does TMates give refunds?
Full refund before the medical team reviews your history, or if you don't qualify. No refund once you qualify and a prescription has been sent to a pharmacy; payment plans stay in place if a refund isn't approved.
Sources
Read on October 25, 2026. Terms change; if anything here no longer matches TMates' own pages, tell us and it'll be re-checked.